Borderway Finance Limited, of Cumberland House, Cooper Way, Parkhouse, Carlisle, Cumbria CA3 0JF is not authorised to sell insurance products but is authorised and regulated by the Financial Conduct Authority. Our registered office is Cumberland House, Cooper Way, Parkhouse, Carlisle, Cumbria, CA3 0JF. Borderway Finance Ltd is part of The Cumberland Group.
It is important that you understand that any information, statements or answers made by you to us are your responsibility and must be correct. You are advised to keep copies of documentation sent to or received from us for your own protection. Please do consult us if you are in doubt on any aspect. The disclosure of information not only applies at commencement of your finance agreement but also at anytime during the period of the finance agreement.
It is our intention to provide you with a high level of customer service at all times. If there are occasions when we do not meet your expectations and you have cause to complain, you can refer to our complaints procedure on our website borderwayfinance.co.uk/complaints or a copy can be requested.
Borderway Finance Limited is a member of the Consumer Credit Trade Association who offer a dispute resolution service that is free and impartial. If you have a complaint that has not been resolved to your satisfaction our trade body will adjudicate and you can ask for any dispute to be referred to the CCTA under their independent conciliation service. This free service does not prevent you referring your complaint to the Financial Ombudsman if you are dissatisfied with their adjudication.