Borderway Finance Limited receives Feefo Platinum Trusted Service Award 2022
Borderway Finance Limited has won the Feefo Platinum Trusted Service award. Since 2014, Feefo has recognised the businesses who deliver exceptional experiences.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.
Mike Deans, Borderway’s Managing Director, commented: “We’re thrilled to receive this award from Feefo, based on excellent feedback from our customers, who are at the centre of everything we do. This award recognises just how hard the team have worked, and are committed to providing the best service possible to our customers during what has been a challenging couple of years."
"Feedback is vital, helping us to understand where we are succeeding as well as where improvements need to be made.”
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating Mike and the Borderway team, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.
“I can’t wait to see what our customers achieve next year in 2022.”
