Vehicle Finance / Loan Payment Information

Coronavirus (COVID-19)

We understand that Coronavirus (COVID-19) is creating challenging times and you may be worried about money.

In line with the package of financial support announced by the Chancellor of the Exchequer, we are committed to supporting customers who experience difficulty with loan payments as a result of coronavirus.

If you are concerned about your financial situation please get in touch with us.

We want to do what we can to help you, and to find out what is best for you from the different payment options we can offer. We need to gather some information about your individual circumstances to be able to do this.

Please download and complete the form below and email it to, so that we can look at your individual circumstances and provide support as soon as possible. If your enquiry is urgent with your payment being due within the next 3 days you can call us on 01228 595 939.


  • How do ‘payment holidays’ work?

    A payment holiday reduces your monthly loan payment to zero. However, your regular monthly payment including interest will need to be paid following your payment holiday, and this will need to be repaid within the existing loan term.

    This means that, when the payment holiday ends, either your monthly loan payments will need to increase for an agreed period of time to ensure you repay the capital and interest in time, or you will need to make a lump sum payment to clear outstanding payments that should have been paid if you had not received the loan payment holiday.

  • How do I apply for a payment holiday?

    We will gather a limited amount of essential information from each customer to be able to make a decision on the best way to support customers in as timely and straightforward a way as possible.

    Please download the form on this page and email it to

    If your enquiry is urgent or your payment is due within the next 3 days, you can call our team on 01228 595939, but please bear in mind that we are receiving a high number of calls, so thank you for your patience.

  • Are all customers eligible for a payment holiday?

    No, this is one of a number of options that lenders can offer. The offer of a payment holiday can be made available to customers not already in arrears and up to date with payments. Under FCA rules, lenders must ensure that any forbearance offered enables recovery through full repayment of arrears, minimises the long-term impact of arrears, and that the loan remains affordable and sustainable. Overall, forbearance needs to minimise the risk of repossession. This is why payment holidays are generally short-term.

    For customers who are already in arrears or in financial difficulty, we will consider the full suite of forbearance options that are ordinarily available to customers under existing rules. We will look at customers’ individual circumstances and offer support on a case-by-case basis.  We are ready and able to offer support, we would encourage customers to contact us at the earliest possible opportunity to discuss the options available to them.

    We will help customers the best way for the individual, but an automatic payment holiday may not always be the most suitable approach and may not be required by all customers.

  • But lenders are only offering a short-term measure – what about customers who may be likely to need support longer term or help to recover to their previous position after the payment holiday expires?

    At the end of the payment holiday period, the standard loan terms regarding payments will apply. We will get in touch with you to assess your circumstances, including reviewing your income and expenditure, and try to come to an arrangement with you to enable you to return to full repayments.

    If appropriate and we are able to do so, we may be able to agree a further period of forbearance or other measures to support you for a longer period of time.

  • How will this affect my credit score?

    Arrears that are accrued due to Coronavirus payment arrangements will not be reported to the Credit Reference Agencies.

  • What if I’m already in arrears?

    You should continue to speak to us and we will review existing arrangements if there is a change in circumstances.