Coronavirus (COVID-19)

Important information - last updated Wednesday 8 July

Borderway Finance is monitoring the outbreak of Coronavirus (COVID-19) closely to ensure we are taking the necessary steps to protect our colleagues, maintain our services and support our customers.

We expect the disruption to continue for some time and although the effects should be temporary we are aware that some of our customers may be impacted financially. As a responsible business we will do everything we can to support these customers through this period.

If you are experiencing difficulty with personal or car loan payments as a result of Coronavirus, up until the 31 October 2020, you can apply online for a payment arrangement or a payment freeze of up to three months.

If you are due to come to the end of your forbearance period, you will need to speak to a member of our team in order to make arrangements to bring your account up to date. You can call the team on 01228 595939 or email forbearancerequest@borderwayfinance.co.uk and someone will call you back to discuss your circumstances and agree an appropriate arrangement.

Help & Support

Vehicle Finance / Loan Payment Information
We are committed to supporting customers who experience difficulty with loan payments as a result of coronavirus.
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Opening hours
In order to protect our colleagues and continue to look after our customers as well as we can in the current circumstances, we will be temporarily reducing our working week.
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