Careers at The Cumberland

Our people are our greatest asset. Want to join us? Find out about our current vacancies below.

The Cumberland is a forward thinking organisation committed to providing excellent customer service and putting its members first. One of the main ways we achieve such a high level of customer service is through the staff we employ. We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.

  • Do you see yourself as our next valuable team member?
  • Would you like to grow with an organisation that values its staff and prides itself on the customer service that is offered?

If yes, then we would like to meet you.

If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.

Current vacancies

  • Customer Service Team Member @ Head Office, Carlisle

    £8.92 per hour

    This is a part time position working on a Saturday and Sunday

    It takes excellent products to be voted Best Regional Building Society * once. It takes brilliant people to win it an amazing four years in a row. And we’re now on the hunt to find more talented professionals to join our Contact Team and help bring the award back home to Cumbria for another successive year.

    Our busy customer service team is made up of enthusiastic, confident and hugely motivated ambassadors of the brand who strive to go beyond our customer’s expectations. You will be as excited about brilliant customer service as we are and you will already have some experience in a customer facing environment where you have learned the basic principles of delighting customers.

    Based in our Head Office in Carlisle, this is a fabulous opportunity to join an innovative business and for you to begin your career with The Cumberland.

    You’ll be the first point of contact for many of our potential and existing customers, delivering a market leading customer experience from start to finish, and you’ll be responsible for delivering this by telephone and digital platforms including email and web chat as part of a close knit team.

    You’ll be ideal for us if you can offer:
    • Excellent customer service skills and a passion, enthusiasm and drive to deliver an outstanding customer experience.
    • The ability to thrive under pressure and have the determination to continuously exceed standards for our customers.
    • Outstanding communication skills to resolve customer queries and promote our products and services (both verbal and written).
    • An excellent attention to detail and accuracy, along with the ability to multi-task.
    • Commitment to developing new skills and responsibilities within the role.
    • The drive to work as part of a team to contribute towards targets and objectives.

    This role is a fantastic opportunity to start developing your career with The Cumberland so if you think you can offer us what we’re looking for, we look forward to your application.

    The closing date for applications is: 19 October 2018

    Interview date: 26 October 2018

  • Part Time Customer Service Assistant @ Langholm Branch

    Salary £9.23 per hour
    Plus Performance Related Incentive Scheme

    The main duties of a Customer Service Assistant will be to provide an outstanding level of customer service, offer an efficient cashiering service, generate sales leads and provide administration support.

    We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment, which can ultimately lead to managerial level.

    You should possess:

    • Effective communication skills
    • Confidence in working to deadlines and goals
    • A real interest in working with the general public
    • A confident, friendly and approachable manner

    The normal hours of work will be:
    Monday, Wednesday, Thursday and Friday 8.45am to 5.15pm
    Alternate Saturdays 8.45am to 12.15pm

    The closing date for completed applications is: 26 October 2018

  • Sales & Lettings Negotiators @ Head Office, Carlisle

    OTE circa £21,000 with excellent basic salary

    Over the last 3 years of operating our new modern estate agency model we’ve helped move thousands of home owners and, bitten by the bug, we’ve just moved home ourselves. Now working happily from our new shiny offices we want to add to our talented team of property professionals located in our base camp in Kingstown, Carlisle.

    A cornerstone of our rapid business expansion is the diversity of the people that deliver our customer service. Our recent recruits have come from the world of estate agency, travel and tourism, hospitality and retail. We’re looking for a blend of skills from all backgrounds, as long as you feel you can sell we can provide the training and skills you will need to become a pioneer in our modern estate agency.

    You will work towards exceeding our customer’s expectations and deliver the best possible price for their home or investment. You will also arrange appointments for customers to receive Cumberland mortgage advice and refer business to our conveyancing partners.

    We have both full-time and part-time positions, the hours are flexible and do involve some early evening and weekend working.

    Do you think you have the enthusiasm and skills to help us achieve more?

    The closing date for completed applications is: 31 October 2018

How to Apply

Download our application form in your chosen format below and email it to peopleandculture@cumberland.co.uk or post it to: People and Culture Team, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF.

To see how we will use the information you provide to us as part of our recruitment process, read the Applicant Privacy Notice.

Microsoft Word
Email to: peopleandculture@cumberland.co.uk
Download Word Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF
Adobe PDF
Email to: peopleandculture@cumberland.co.uk
Download PDF Application
Or post to:

People and Culture Team
Cumberland Building Society
Cumberland House
Cooper Way
Parkhouse
Carlisle CA3 0JF

BRANCH ROLES

With 34 branches across Cumbria, South West Scotland, Northumberland and North Lancashire, there are plenty of opportunities for a successful sales career within the financial services sector. We are looking for people who have the drive to exceed our customer’s expectations and enjoy working in a sales target driven environment. So if you’re the kind of person who’s always got time to talk, are passionate about customer service, sales and success and have a vibrant personality then we would like to hear from you.

Customer Service Assistants
This is a key role for us as our Customer Service Assistants are the first point of contact for our customers and generate business for us
This is a key role for us as our Customer Service Assistants are the first point of contact for our customers and we are looking for individuals who are enthusiastic about delivering excellent customer service and who enjoy exceeding customer expectations.

The main duties of a Customer Service Assistant is to offer an efficient cashiering service and provide administration support. As part of this role, we are looking for individuals who enjoy working as part of a team, but also have the ability to work using their own initiative, and are proactive in achieving their targets.
Mortgage and Protection Advisors
Our Mortgage and Protection Advisors are responsible for giving accurate and helpful advice to our customers
Buying a property can be a daunting experience, or needing help with a change in circumstance can often be perceived to be a hassle. That is why the role of our fully trained Mortgage and Protection Advisors' is to make the mortgage process as positive and straightforward for our customers as possible.

This role requires individuals who possess the skills and personality to deliver accurate and helpful advice to customers, focusing on identifying customer needs and showing them how they can benefit from our wide range of products and services.

We are looking for qualified mortgage advisors who have the drive to succeed, and always striving to achieve their targets.
Assistant Branch Managers
This role will motivate the team in the branch
Our Assistant Branch Managers play a central role in branch life, they are often the first point of call for the branch team, and are key in overseeing the day to day running of the branch in the absence of the Branch Manager.

We are looking for individuals who excel at motivating and supporting their teams, and continuously working to exceed targets, improve standards and the quality of customer service we provide.

Our Assistant Branch Manager’s will also work with their Mortgage and Protection Advisors to support them, and give mortgage advice.
Branch Managers
This is a true leadership position, where you will be able to clearly demonstrate your ability as the driving force behind your sale’s team performance.
This is a true leadership position for individuals who are passionate about delivering, through attitude and actions an exceptional customer experience.

As a branch manager, you key role is to be the enthusiastic and encouraging driving force behind your team’s performance.

In this role, we are looking for individuals who have inspirational leadership skills and managerial experience, with a real passion for delivering excellent customer service, and the drive to exceed demanding sales targets and the ability to build relationships with customers and within the community.

Our branch managers will also work with their Mortgage and Protection Advisors to support them, and give mortgage advice.
Business Lending Managers
The main role of a Business Lending Manager is to identify new commercial lending opportunities for the Society
They do this by developing and maintaining relationships with customers, our branches and professionals involved with the wider property industry.

In addition to assessing all new business loan applications and providing guidance to branches when dealing with self employed personal customers and borrowers, a Business Lending Manager is required to keep abreast of changes affecting the financial sector, for example as a consequence of new or amended legislation.

HEAD OFFICE ROLES

The Head Office of the Cumberland Building Society, based in Carlisle, has over 180 staff and 18 departments. The staff provide both administration and specialist support to our Branch Network, Estate Agency and other departments within our Head Office. Whether you are looking to work in customer service, finance, information technology, personnel or marketing, we could have a job for you.

Administration Assistant
Administration Assistants operate within all of our 18 Head Office departments
They help service our branch and estate agency network to benefit customers and members.
Supervisors/Managers
Supervisors and Managers oversee the day to day running of the staff in their departments
They strive to meet the high levels of customer service we provide and are constantly looking to develop their staff to help them reach their full potential.
Controllers
Controllers have overall responsibility for the individual departments within Head Office
They report directly to an Executive and ensure their department is running efficiently and meeting all their objectives.

ESTATE AGENCY ROLES

Cumberland Estate Agents is a successful and progressive estate agency operating from 10 of the building society's branches. These roles demand excellent communication skills, experience of using the latest technologies and a hunger for selling.

Accompanied Viewers
This is a vital role in the process of selling houses
It is the Accompanied Viewers job to show potential buyers round properties we are looking to sell and ensuring the potential buyer’s questions are answered. Accompanied Viewers must have excellent communication skills and enjoy working with the general public.
Sales Negotiators
Sales Negotiators are the customer’s point of contact
It is vital they keep customers updated and see sales through to the end. You must be an excellent communicator and enjoy working with the general public. This is a sales role and will involve demanding sales targets and providing an excellent customer service.
Valuers
Our Valuers are responsible for carrying out market appraisals and securing properties for our offices to sell
This role involves a lot of organisation and time management, as well as a sales ability.

DEVELOPMENT IN THE ROLE

Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.

Committed to our people
We are committed to training staff members at all levels and provide both on the job training and centralised training courses.
We provide training to our staff to assist them in achieving their objectives, through structured training and development plans.

All of our staff members have the opportunity to work towards a qualification relevant to their role and this is fully supported and encouraged by us.
Training
Our staff are continually given the opportunity to develop new skills and further their financial services career with us
This was recently reflected in the Society winning a national award for its commitment to training and developing staff.

This structured training system, called Train Track, allows staff members to complete modules to take them from being a new starter to being a manager.

This gives staff the opportunity to reach their full potential. A key element is the training library that is constantly updated to help staff progress in their chosen career with us.

We have a dedicated staff trainer who runs all our internal training courses.
Qualifications
We like to encourage and support our staff to do exams to increase their knowledge and understanding
This gives them an opportunity to develop and progress. The exams are a recognised qualification throughout the Financial Services Industry and there are many levels you can study.

SUCCESS STORIES

Grant Seaton Image
Grant Seaton
Senior Business Lending Manager
Born in 1976, Grant began as a Trainee in our estate agents in Carlisle before transferring to our branch network. Following this Grant was an Investment Interviewer and then a Qualified Mortgage Advisor in our Fisher Street branch in Carlisle. Grant then progressed to Assistant Branch Manager at our English Street branch and the Manager for our Brampton and Kingstown Branches. He is currently a Senior Business Lending Manager for Cumberland Business, the commercial arm of the Society.
Lee Doswell Image
Lee Doswell
Business Lending Manager
Born in 1977, Lee began as a Trainee in our Marketing department before transferring to our branch network. Lee has been an Investment Interviewer, Qualified Mortgage Advisor and also an Assistant Branch Manager before progressing to Office Manager at our Kendal Branch and then progressing on to Branch Manager at our Barrow and Ulverston and Penrith and Appleby Branches. He is currently a Business Lending Manager for Cumberland Business, the commercial arm of the Society.