The Cumberland is a forward thinking organisation committed to providing excellent customer service and putting its members first. One of the main ways we achieve such a high level of customer service is through the staff we employ. We have over 480 staff based in our head office and our branch network, which extends throughout Cumbria, Dumfriesshire, North Lancashire and Northumberland, and it is these people that help us to be the success that we are today.
If yes, then we would like to meet you.
If you’re an enthusiastic team player and have the commitment and desire to succeed, then see what exciting opportunities we may have in our current vacancies, or read on to discover the different roles we can offer.
£8.92 per hour
This is a part time position working on a Saturday and Sunday
It takes excellent products to be voted Best Regional Building Society * once. It takes brilliant people to win it an amazing four years in a row. And we’re now on the hunt to find more talented professionals to join our Contact Team and help bring the award back home to Cumbria for another successive year.
Our busy customer service team is made up of enthusiastic, confident and hugely motivated ambassadors of the brand who strive to go beyond our customer’s expectations. You will be as excited about brilliant customer service as we are and you will already have some experience in a customer facing environment where you have learned the basic principles of delighting customers.
Based in our Head Office in Carlisle, this is a fabulous opportunity to join an innovative business and for you to begin your career with The Cumberland.
You’ll be the first point of contact for many of our potential and existing customers, delivering a market leading customer experience from start to finish, and you’ll be responsible for delivering this by telephone and digital platforms including email and web chat as part of a close knit team.You’ll be ideal for us if you can offer:
This role is a fantastic opportunity to start developing your career with The Cumberland so if you think you can offer us what we’re looking for, we look forward to your application.
The closing date for applications is: 19 October 2018
Interview date: 26 October 2018
Salary £9.23 per hour
Plus Performance Related Incentive Scheme
The main duties of a Customer Service Assistant will be to provide an outstanding level of customer service, offer an efficient cashiering service, generate sales leads and provide administration support.
We recognise that the people in our team are our greatest asset, therefore, we offer excellent training and development and all staff have the opportunity to progress their career within a financial services environment, which can ultimately lead to managerial level.
You should possess:
The normal hours of work will be:
Monday, Wednesday, Thursday and Friday 8.45am to 5.15pm
Alternate Saturdays 8.45am to 12.15pm
The closing date for completed applications is: 26 October 2018
OTE circa £21,000 with excellent basic salary
Over the last 3 years of operating our new modern estate agency model we’ve helped move thousands of home owners and, bitten by the bug, we’ve just moved home ourselves. Now working happily from our new shiny offices we want to add to our talented team of property professionals located in our base camp in Kingstown, Carlisle.
A cornerstone of our rapid business expansion is the diversity of the people that deliver our customer service. Our recent recruits have come from the world of estate agency, travel and tourism, hospitality and retail. We’re looking for a blend of skills from all backgrounds, as long as you feel you can sell we can provide the training and skills you will need to become a pioneer in our modern estate agency.
You will work towards exceeding our customer’s expectations and deliver the best possible price for their home or investment. You will also arrange appointments for customers to receive Cumberland mortgage advice and refer business to our conveyancing partners.
We have both full-time and part-time positions, the hours are flexible and do involve some early evening and weekend working.
Do you think you have the enthusiasm and skills to help us achieve more?
The closing date for completed applications is: 31 October 2018
Download our application form in your chosen format below and email it to firstname.lastname@example.org or post it to: People and Culture Team, Cumberland Building Society, Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF.
To see how we will use the information you provide to us as part of our recruitment process, read the Applicant Privacy Notice.
With 34 branches across Cumbria, South West Scotland, Northumberland and North Lancashire, there are plenty of opportunities for a successful sales career within the financial services sector. We are looking for people who have the drive to exceed our customer’s expectations and enjoy working in a sales target driven environment. So if you’re the kind of person who’s always got time to talk, are passionate about customer service, sales and success and have a vibrant personality then we would like to hear from you.
The Head Office of the Cumberland Building Society, based in Carlisle, has over 180 staff and 18 departments. The staff provide both administration and specialist support to our Branch Network, Estate Agency and other departments within our Head Office. Whether you are looking to work in customer service, finance, information technology, personnel or marketing, we could have a job for you.
Cumberland Estate Agents is a successful and progressive estate agency operating from 10 of the building society's branches. These roles demand excellent communication skills, experience of using the latest technologies and a hunger for selling.
Having great people means we'll provide great customer service. We strive to ensure our staff become the best they can be.